We want you to love your purchases and want to help make your entire shopping experience at FranneGolde.com as pleasurable as possible. We will gladly refund, exchange or replace your item within 30 days of purchase. All returns and exchanges must be new and unwashed, unaltered, free from odor (eg. smoke, perfume or laundry detergent) and dirt (eg. make-up or pet hair) with the company hang tags still attached. We do not accept items that have been washed. A refund/exchange is not guaranteed and is subject to approval by our Customer Service Department.
Free Shipping for Exchanges*
To exchange your item(s) please call or email our Customer Service team to let us know what item you would like to exchange. If the new item is in stock we will ship it to you directly and include a free return label in your package for your original item to be sent back. There are no additional charges for exchanging an item. Exchange items must be of an equivalent price as the original item purchased. If the exchange item is marked at a lower price than the original we will credit you the difference once original item is received.
Please note that all SALE items are FINAL SALE and not eligible for return, exchange or refund with the exception of our Annual Pant Sale.