Return Policy
If something isn't right, you have 30 days from the ship date to return or exchange it.
What's eligible
Full price
Sale: Exchange Only
Return shipping fee
Deducted from your refund when you return for a refund. Return a $150 item and you'll receive $142.05.
Waived for exchanges and store credit.
How to return or exchange
- Look up your order in our returns portal.
- Choose your items and pick refund, exchange or store credit.
- Pack items with hangtags attached and ship within 30 days of the ship date.
Condition
Items must be new, with hangtags attached: unworn, unwashed and unsoiled, including free from odor, perfume, pet hair and makeup.
All returns and exchanges are subject to approval by our Customer Service team.
Refund timing
Most returns are processed within 5 business days of reaching our receiving center, but please allow up to 10 days. Refunds can take a few more days to post to your card or bank account.
Haven't seen your refund? First check your return's tracking with the carrier. If it's been issued but isn't on your statement, your financial institution can give you an update.
International returns
International customers are responsible for return postage.
Lost return packages
We're not responsible for return packages lost in transit. If that happens, you can file a claim with the shipping carrier.
Questions
If you need help, or didn't order directly through FranneGolde.com, email help@frannegolde.com.