Refund policy

Return Policy

We will gladly accept returns of full-price items purchased from FranneGolde.com for the following:

• Return for refund: within 30 days of the ship date
• Exchange or store credit: within 30 days of the ship date
• Sale items marked Exchange Only: exchange or store credit within 30 days of the ship date. Not eligible for refund.
• Sale items marked Final Sale are not eligible for return or exchange.

All returned items must be in new condition with hangtags still attached. "New condition" means the item is unworn, unwashed, and unsoiled (e.g., free from odor, perfume, pet hair, or make-up). All returns and exchanges are subject to approval by our Customer Service team.

Returns for refund are subject to a return shipping fee of $7.95; this fee is waived for exchanges and store credit returns. International customers are responsible for return postage.

Click here to start your return or exchange.

If you need any assistance, or if you did not order directly through FranneGolde.com, please contact us.

Checking Your Return & Refund Status

If you have not received your refund, please first check the delivery status of your return package by using the carrier’s tracking number. Most returns are processed within 5 business days of reaching our receiving center, but please allow up to 10 days.

Refunds may take a few days to post to your card or bank account. If we have issued your refund but you do not see it on your statement, please contact your financial institution for an update.

Please note that we are not responsible for lost return packages. If your return was lost in transit, you can contact the shipping carrier to file a claim.